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You’re holding the customer’s vehicle hostage.And know this: I’m not going to get mad if you don’t provide for this needed procedure so long as the customer doesn’t get upset with me for not performing it … so let’s go let the customer know what you’re refusing to provide for so they can decide what they would like me to do in their repair.” I don’t have a contract with you, and your company does not have one with mine. Your company is paying them under the terms of your insurance policy and in compliance with this state’s laws and regulations. Claimsperson, you’re not paying me at all! Our customer is paying for our services. I used to own or work in a shop, and we never did that, and I’ll never pay you for that! “Well, knucklehead, if you had worked in a quality-oriented shop that wrote accurate damage/repair assessments and performed proper and thorough repairs, you would have not only seen this and other required procedures listed on their estimates, but you would also have been compensated for the time, materials and liabilities involved in providing it! Oh … and if you had been fairly compensated for your shop’s efforts, you would likely still be the owner of a very successful shop or two and providing well for you, your staff and your family.”.Independent repairers should combat insurers’ efforts to bolster their profits at the loss of repairers by properly serving their clients’ needs through providing a proper and thorough repair using locally supplied quality and undamaged parts. Insurers are also unconcerned regarding the special relationships and discounts repairers may have attained with local vendors/suppliers who have earned their trust and confidence by providing optimum quality and service over the years. The insurer gains all the savings, and the repairer gains all the risks and loss in efficiency, discounts and resulting profits. Once obtained and installed, the liability for those parts rests with the repairer. Nor do insurers share concerns over the quality of the replacement parts as they have no liability for their fit, finish or function/performance. ![]() They have no concern about the additional effort and hassle involved in ordering and returning defective parts from various vendors from various states across the country or the payment options and hassle in returns due to damaged or incorrect components. Insurers trying to dictate what parts to use and where to get them, where their only concern is low pricing and avoiding liabilities. Here are some of those things that come to mind: Like those independently minded repairers reading this, during my 38-plus year career in the collision repair industry, I’ve seen and heard a lot of things that drive me crazy. #Windshield reflector heat shield review how to#The word “independence” has special meaning to me since I grew up in and owned and operated truly independent collision centers and have taught other quality repairers over the past 15 years how to become truly independent. ![]() Learn how shops are using today's new generation of aerosols to:.Join us to learn how to integrate aerosols into your shop’s SMART (Small Area Repair Technique) repair process, helping you to return vehicles to customers more quickly and profitably. #Windshield reflector heat shield review professional#This 45-minute webinar will highlight how high-performance professional aerosols are tools that not only help save time and money, but also free up booth space while adhering to regulatory requirements. Processes that streamline workflow, reduce complexity, and free up personnel are critical to a successful operation, and many of these objectives can be achieved without sacrificing quality. Rising material costs and shortages of parts and qualified technicians continue to pose challenges on collision repairers. ![]() Due to recent supply chain issues, our industry has shifted away from more commonly replacing damaged parts to repairing them. ![]()
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